Shipping policy
Shipping Policy
Last Updated: 17 December 2025
OVERVIEW
This Shipping Policy outlines the terms and conditions for shipping products purchased from Lumairenova ("we", "us", "our"). By placing an order on our website, you agree to the terms set forth in this Shipping Policy.
PROCESSING TIME
Order Processing: All orders require 3-5 business days for processing before shipment. Processing time refers to the time between when your order is placed and when it is dispatched from our warehouse.
Business Days Defined: Business days are Monday through Friday, excluding public holidays observed in Ireland and major international holidays that may affect our operations.
What Happens During Processing: During this time, we carefully prepare your order, conduct quality checks, and package your products securely for shipment.
Processing Time Exclusions: Processing time does NOT include shipping time. Weekends, public holidays, and high-volume shopping periods (such as Black Friday, Cyber Monday, Christmas, etc.) may extend processing times beyond the standard 3-5 business day window.
Order Confirmation: You will receive an order confirmation email immediately after purchase. This confirms we have received your order, but does not mean your order has shipped.
Shipping Confirmation: Once your order has been processed and dispatched, you will receive a separate shipping confirmation email with tracking information (where available).
SHIPPING TIME
Standard Shipping: After your order has been processed and shipped, delivery takes approximately 8 business days.
Total Delivery Time: The total time from order placement to delivery is approximately 11-13 business days (3-5 days processing + 8 days shipping), though this may vary.
Shipping Time Disclaimer: Shipping times are estimates only and are not guaranteed. Actual delivery times may vary depending on:
- Your location and distance from our shipping facility
- Carrier delays beyond our control
- Customs processing (for international orders)
- Weather conditions or natural disasters
- Public holidays
- High-volume shipping periods
- Address accuracy and accessibility
- Other unforeseen circumstances
SHIPPING LOCATIONS
Domestic Shipping: We ship throughout Ireland.
International Shipping: We may offer international shipping to select countries. International orders may be subject to longer processing and shipping times, customs duties, import taxes, and fees imposed by the destination country.
Restricted Locations: We reserve the right to refuse shipment to certain locations, PO boxes, or addresses that our carriers cannot service.
SHIPPING METHODS AND CARRIERS
Carrier Selection: We work with reputable shipping carriers to deliver your order. The specific carrier used will be determined by us based on your location and order details.
Tracking Information: Where available, tracking information will be provided in your shipping confirmation email. Please allow 24-48 hours after receiving your shipping notification for tracking information to update.
Carrier Delays: We are not responsible for delays caused by shipping carriers. Once your order has been dispatched and is in the carrier's possession, delivery times are outside of our control.
SHIPPING COSTS
Shipping Fees: Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected.
Free Shipping Promotions: We may occasionally offer free shipping promotions. Terms and conditions for free shipping will be clearly stated during the promotional period. Free shipping promotions do not affect processing times.
DELIVERY
Delivery Attempts: Carriers will typically make multiple delivery attempts. If delivery cannot be completed after multiple attempts, your package may be returned to our warehouse. You will be responsible for any reshipment costs.
Delivery Confirmation: Most carriers require a signature upon delivery. If you will not be available to sign, please make arrangements with the carrier or provide delivery instructions during checkout (if available).
Incorrect Address: You are responsible for providing accurate shipping information. If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided by you, you will be responsible for additional shipping charges to resend the order.
Address Changes: If you need to change your shipping address, contact us immediately at info@lumairenova.com. We cannot guarantee address changes once an order has been processed and shipped.
LOST OR STOLEN PACKAGES
Carrier Responsibility: Once a package has been marked as "delivered" by the carrier, we are not responsible for lost or stolen packages.
Missing Packages: If tracking shows your package was delivered but you did not receive it:
1. Check with neighbors, building management, or household members
2. Verify the delivery address on your order confirmation
3. Check around your property (carriers may leave packages in safe locations)
4. Contact the shipping carrier directly using your tracking number
5. Contact us at info@lumairenova.com and we will assist where possible
Claims: We may assist you in filing a claim with the shipping carrier for lost packages, but we cannot guarantee resolution or replacement.
DAMAGED SHIPMENTS
Inspect Upon Delivery: Please inspect your package immediately upon delivery. If the outer packaging appears damaged, note this with the delivery driver if possible.
Damaged Products: If your product arrives damaged, please contact us within 48 hours of delivery at info@lumairenova.com with photos of:
- The outer shipping box/packaging
- The product packaging
- The damaged product itself
We will work with you to resolve the issue through replacement or refund in accordance with our Refund Policy.
INTERNATIONAL ORDERS
Customs and Duties: International customers are responsible for all customs duties, import taxes, tariffs, and fees imposed by your country. These charges are not included in your order total and are not collected by Lumairenova.
Customs Delays: International shipments may be delayed by customs processing. These delays are beyond our control and do not qualify for refunds or compensation.
Customs Clearance: You are responsible for clearing your package through customs. Failure to claim or clear your package may result in it being returned to us or destroyed by customs authorities.
Refused or Returned International Orders: If an international order is refused, returned due to customs issues, or abandoned in customs, you will not receive a refund for the original shipping cost. You may be charged for return shipping and customs fees.
Prohibited Items: Some countries prohibit or restrict the import of cosmetic products. It is your responsibility to verify that our products can be legally imported into your country before placing an order.
UNDELIVERABLE PACKAGES
Returned to Sender: If a package is returned to us as undeliverable due to an incorrect address, refused delivery, failed delivery attempts, or customs issues, we will contact you to arrange reshipment.
Reshipment Fees: You will be responsible for paying shipping costs to resend the order. If you do not wish to pay for reshipment, you may request a refund for the product cost only (original shipping charges are non-refundable).
Abandoned Packages: If you do not respond to our communications regarding an undeliverable package within 30 days, we reserve the right to process the order as abandoned and no refund will be issued.
ORDER TRACKING
Tracking Availability: Tracking information will be provided where available. Not all shipping methods include tracking.
Tracking Updates: Tracking information may take 24-48 hours to update after shipment. Tracking updates are provided by the carrier and we have no control over the frequency or accuracy of these updates.
Tracking Concerns: If your tracking information has not updated for several days or shows unexpected status, please contact us at info@lumairenova.com.
HIGH-VOLUME PERIODS
Extended Processing Times: During high-volume shopping periods (including but not limited to Black Friday, Cyber Monday, Christmas, Valentine's Day, Mother's Day), processing times may be extended beyond the standard 3-5 business days.
Holiday Shipping Deadlines: We will communicate holiday shipping deadlines on our website. Orders placed after these deadlines may not arrive before the holiday.
Carrier Delays: Shipping carriers experience significant delays during peak seasons. We cannot guarantee delivery times during these periods.
EXPEDITED SHIPPING
Availability: Expedited shipping options may be available at checkout for an additional fee.
Important Note: Expedited shipping only reduces transit time, NOT processing time. All orders still require 3-5 business days for processing before shipment.
No Guarantee: Even with expedited shipping, we cannot guarantee specific delivery dates due to factors beyond our control.
CUSTOMER RESPONSIBILITIES
You are responsible for:
- Providing complete and accurate shipping information
- Being available to receive deliveries or making alternative arrangements
- Paying any applicable customs duties, taxes, or import fees
- Monitoring your order tracking information
- Contacting us promptly if issues arise
- Understanding that shipping times are estimates, not guarantees
LIMITATIONS OF LIABILITY
To the maximum extent permitted by law, Lumairenova shall not be liable for:
- Shipping delays caused by carriers, customs, weather, or other factors beyond our control
- Lost or stolen packages after carrier confirms delivery
- Damages caused by the shipping carrier (though we will assist with claims where possible)
- Missed deadlines, events, or occasions due to shipping delays
- Consequential damages resulting from shipping delays or issues
- Any costs, expenses, or losses you incur due to late delivery
Our maximum liability for shipping-related issues is limited to the cost of the product(s) purchased, excluding shipping fees.
REFUSAL TO SHIP
We reserve the right to refuse or cancel shipment to any customer or address for any reason, including but not limited to:
- Suspected fraudulent orders
- Addresses that have previously refused delivery
- Locations our carriers cannot service
- Violation of our Terms of Service
- Excessive returns or chargebacks
CONTACT US
For questions about your shipment or this Shipping Policy, please contact us at:
Email: info@lumairenova.com
Website: www.lumairenova.com
POLICY CHANGES
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes acceptance of the updated Shipping Policy.
The shipping terms in effect at the time you place your order will govern that order.
DISCLAIMER
Shipping times are estimates based on typical carrier performance and are not guaranteed. Multiple factors outside of our control can affect delivery times. We strive to process and ship orders as quickly as possible but cannot be held responsible for carrier delays, customs delays, or other circumstances beyond our control.
By placing an order with Lumairenova, you acknowledge that you have read, understood, and agree to this Shipping Policy.
Company Name: Lumairenova
Location: Ireland
Contact: info@lumairenova.com
Last Updated: 17 December 2025